PAYMENT POLICY
Airline tickets: According to airlines rules
Hotels & Apartments: first night stay ($50-$150) upon request. Balance after confirmation is received or upon arrival & checking in
Cruises: $500 deposit is due upon booking, full payment is due 75 days prior to departure
Visas: Full payment upon request
CANCELLATION POLICY
Airline Tickets: $100 per person in addition to airline penalties
Group Tours:
$500 is non-refundable at any time
50% is non-refundable 60 – 45 days prior to departure
75% is non-refundable 45 – 30 days prior to departure
no refund 30 days or less prior to departure
Cruises:
$500 is non-refundable at any time
75% is non-refundable 76- 30 days prior to departure
no refund 30 days or less prior to departure
Hotels & Apartments:
$100 – non-refundable after confirmation 4 days or more prior to arrival
$100 + 1 night hotel / apartment 3 days or less prior to arrival
Visas: non-refundable
Please note that some tours and cruises might have a different cancellation policy of which you will be advised at the time of booking. We strongly recommend travel insurance.
DELIVERY TERMS
Travel documents will be sent approximately 2 weeks prior to departure, providing full payment has been received. Most of our travel documents, including hotel and tour vouchers, are electronic and can be delivered via email.
UkraineTour is not responsible for lost or stolen documents; therefore, any re-issuance of documents may be assessed their full face value and may include increase in cost.
PRIVACY POLICY
Our clients privacy is very important to us and governs our actions regarding the information we collect. The information we receive depends on what you do when you visit our site. If you visit our site to browse or read the content, we use cookies. We log and track session data information to measure the number of visitors to different sections of our site, and to make our site more useful.
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to collect and store non-personal data, such as the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the computer you are using; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.
If you visit our site to request information or make purchases, our check-out process requires you to provide us with contact information such as your name, address, phone & email. We use your contact data from information request form to reply to your requests and send you information about your purchases. Your contact information is also used to contact you if necessary. You have the option of not receiving any future mailings from us by sending us an email or calling us. We do not share this data with anyone.
No personally identifiable information will be shared with anyone except as part of an explicit transaction (i.e. purchasing a ticket, tour or travel visa), providing your customer data to the airline, tour operator or a government visa issuing agency.
LIMITED LIABILITY
UkraineTour discloses that various travel components of the itineraries, including transportation, hotel accommodations, tours, and other services, are purchased from various independent suppliers who are not affiliated with UkraineTour.
Although we constantly seek to choose the most reliable travel suppliers, we cannot control their operations and therefore shall not be liable for any delay, mishap, inconvenience, expense, bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.
UkraineTour shall not be liable for:
(a) expenses such as additional hotel nights and meals not specified in the individual trip itineraries, but which may be required to get to or from a trip start or end;
(b) expenses due to the delay of a trip for any reason (e.g. bad weather, trail conditions, land slides, flooding, sickness, or other contingency for which UkraineTour cannot make provision;
(c) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad;
(d) bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantines, strikes, civil disturbance, theft, default, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc., over which UkraineTour has no control.
The right is reserved to substitute both trip leaders and hotels from those listed, as well as reverse the order of places to be visited and make reasonable changes in the itinerary where deemed advisable for the comfort and well being of the passengers.